Shipping Policy

Thank you for shopping at LUMICCHI! Here you'll find all the information about our shipping process and policies.

1. Order Processing Time
All orders are processed within [e.g., 1-3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Please note that processing times may be longer during periods of high demand (e.g., holidays, sales events).

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method Estimated Delivery Time Price

Domestic Standard [e.g., 3-7] business days Calculated at checkout

Domestic Expedited [e.g., 2-3] business days Calculated at checkout

International Shipping [e.g., 7-21] business days Calculated at checkout

Please note that these are estimates. Delivery times may vary depending on the carrier and destination. LUMICCHI is not responsible for delays caused by the shipping carrier.

3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24-48 hours.

4. Customs, Duties, and Taxes (International Orders)
LUMICCHI is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We recommend contacting your local customs office for more information on potential fees before placing your order.

5. Damaged or Lost Packages
LUMICCHI is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If your order is marked as "Delivered" by the carrier but you have not received it, please first check with neighbors and your local post office. If you are still unable to locate it, please contact us at [[email protected]], and we will do our best to assist you.

6. Incorrect Shipping Address
It is the responsibility of the customer to provide a correct and complete shipping address. If an order is returned to us due to an incorrect or undeliverable address, the customer will be responsible for the cost of reshipment.

7. Questions
If you have any questions about our shipping policy, please contact us at [[email protected]].