Privacy Policy

Welcome to LUMICCHI ("we," "us," or "our"). We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This Privacy Policy explains how we collect, use, process, and safeguard your information when you visit our website www.lumicchi.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.

1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a) Personal Data You Provide to Us:
We collect personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards, and most importantly, when you place an order.

b) Payment Data:
We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number (e.g., a credit card number) and the security code associated with your payment instrument. All payment data is stored by our payment processor [e.g., Stripe, PayPal, Shopify Payments]. You should review their privacy policy and contact them directly for responses to your questions.

c) Automatically Collected Information:
When you access the Site, our servers automatically log information that your browser sends. This data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We also use cookies to manage your shopping cart and to understand your preferences.

2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Create and manage your account.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Email you regarding your account or order.
- Send you a newsletter or other promotional materials, from which you can opt-out at any time.
- Improve our website, products, and services.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These third parties include:
- Payment Processors: To securely process your payments.
- Shipping Carriers: To deliver your orders (e.g., USPS, FedEx, DHL).
- Service Providers: Website hosting, data analysis, and email delivery services.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Cookies and Tracking Technologies
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.

5. Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure.

6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- To exercise these rights, please contact us at the contact information below.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [email protected]